Refund and Returns Policy

Last updated: July 2025

At PICKLNN, your satisfaction is our top priority. Because all our products are handcrafted with great care, we kindly ask you to review our return and refund policy before making a purchase.

πŸ›οΈ Eligibility for Returns

  • Returns are accepted within 14 calendar days from the date you receive your order.
  • To be eligible for a return, the item must be unused, in its original condition and packaging, and include all accessories or documentation.
  • Personalized or custom-made items are non-refundable unless there is a manufacturing defect or damage during shipping.

πŸ“¦ How to Initiate a Return

  1. Contact our Customer Support team at support@picklnn.com within 14 days of receiving your order. Please include your order number and reason for return.
  2. Our team will provide you with return instructions and a return authorization number (RMA).
  3. Pack the item securely, including all original packaging and documentation.
  4. Ship the package back to the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to our error.

πŸ”„ Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 7 business days.
  • Approved refunds will be processed to your original payment method within 10 business days.
  • Shipping fees (both outbound and return) are non-refundable, except if the return is due to a defect or our mistake.

⚠️ Non-Returnable Items

  • Customized or personalized products (unless defective)
  • Items damaged due to misuse, accidents, or improper care
  • Items missing original packaging or tags

πŸ“‰ Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure for a refund and place a new order.

πŸ› οΈ Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 7 calendar days of delivery with photos and description of the issue. We will work to resolve the problem by providing a replacement or refund at no additional cost.

🌍 International Returns

Due to logistics and customs regulations, international returns may require additional time and cost. Please contact our support team for guidance before initiating an international return.

🀝 Customer Support

If you have any questions or concerns about your order, returns, or refunds, please reach out to us at:
πŸ“§ support@picklnn.com
πŸ•˜ Monday–Friday, 9:00am–6:00pm (GMT+8)

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