Last updated: July 2025
At PICKLNN, each item is thoughtfully handmade and prepared with care. We’re committed to ensuring your order arrives safely and as quickly as possible, wherever you are in the world.
📦 Order Processing
We process orders Monday to Friday, excluding public holidays.
- Processing time: 1–3 business days
- Custom or large-volume orders may require additional time (up to 5 days).
- You will receive an email confirmation once your order is shipped, along with tracking details.
Each item is packed securely using protective, eco-friendly materials whenever possible.
🌍 International Shipping
We proudly ship worldwide from our main dispatch locations. The countries we currently support include (but are not limited to):
- United States & Canada
- United Kingdom & EU countries
- Australia, New Zealand, Japan
- Russia, Kazakhstan, and selected Asian markets
If your country is not available at checkout, feel free to email us at support@picklnn.com and we’ll do our best to assist.
🚚 Shipping Methods & Estimated Delivery Times
| Region | Carrier | Estimated Time | Tracking |
|---|---|---|---|
| USA & Canada | Postal Service / ePacket | 7–14 business days | ✅ Yes |
| Europe (EU) | Postal / Local Courier | 7–15 business days | ✅ Yes |
| Asia-Pacific | Postal Service | 10–20 business days | ✅ Yes |
| Russia & CIS | Russian Post / Express Partner | 10–20 business days | ✅ Yes |
Please note that delivery times are estimated, not guaranteed, and may vary due to customs processing or carrier delays.
💰 Shipping Rates
| Order Value (USD) | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Any amount | Free | See table above |
🎁 Worldwide Free Shipping — delivered to your doorstep
✈️ Customs, Duties & Taxes
International shipments may be subject to import taxes, customs duties, and local VAT upon arrival. These charges vary by country and are the responsibility of the recipient.
PICKLNN is not responsible for delays caused by customs inspections or unpaid duties.
📦 Tracking & Delivery
You’ll receive a tracking number once your order has shipped.
- Please allow 24–48 hours for tracking to activate.
- If your parcel shows no movement for over 30 business days, contact us and we’ll investigate with the carrier.
🕊️ Lost, Damaged, or Delayed Parcels
While rare, issues may arise during transit. If your package is significantly delayed, arrives damaged, or appears lost, please contact our support team within 30 days of shipment confirmation.
We will assist you promptly with a resolution, which may include:
- Reshipping the item
- Issuing a partial/full refund
- Filing a claim with the courier
🧡 A Personal Note
As a small artisan brand, we handle every order with care — from crafting to packaging to shipping. If there’s ever anything wrong with your order or delivery, don’t hesitate to reach out. We’re here to help.
Contact:
📧 support@picklnn.com
🕘 Monday–Friday, 9:00am–6:00pm (GMT+8)